Terms of service

# Terms of Service Welcome to ePal Store. Please read these Terms of Service carefully before browsing our website or placing an order. By accessing our website or making a purchase, you agree to be bound by all of the terms and conditions set out below. If you do not agree with any part of these terms, please do not use our website or services. ## 1. Age Requirement (18 Years or Older) ePal Store sells personal care, sexual wellness, and intimate health products intended for adults. You must be at least 18 years of age to use our website or place any order. By placing an order, you confirm that you are 18 years of age or older and that you are legally eligible to purchase these products. ## 2. About Us and Service Area We currently sell and deliver products only within Pakistan. All orders, payments, and deliveries are limited to within Pakistan. We fully respect your privacy, and all orders are shipped in plain, discreet packaging. ## 3. Product and Information Accuracy We make every effort to keep our product details, images, and prices accurate and up to date. However, we do not guarantee that all information, images, or colors displayed on the website are completely free of errors. We reserve the right to modify product details, prices, or availability at any time without prior notice. ## 4. Product Use and Health Disclaimer Our products are intended for general personal use only and are not a substitute for medical advice, diagnosis, or treatment. Please read the instructions on the product packaging carefully before use. If you have any health concerns, allergies, or medical conditions, consult your doctor before use. We are not responsible for any harm resulting from the misuse of our products. ## 5. Prices and Payment All prices are listed in Pakistani Rupees (PKR). We reserve the right to change prices at any time at our discretion. The price applicable at the time of order confirmation will be considered final. Available payment methods are shown at checkout. ## 6. Orders and Acceptance After placing an order, you will receive a confirmation message; however, this does not mean the order has been accepted. We reserve the right to accept or cancel any order, particularly in cases where products are unavailable, there is a pricing error, or fraudulent or suspicious activity is suspected. ## 7. Shipping and Delivery We aim to ship all orders as quickly as possible. Delivery times depend on your location and the courier service. We are not responsible for delays caused by the courier or for any reasons beyond our control. To protect your privacy, all parcels are shipped in discreet packaging. ## 8. Returns and Refunds Returns and refunds are handled in accordance with our Return & Refund Policy. For health and hygiene reasons, opened or used intimate and personal care products cannot be returned or exchanged. Please review our Return & Refund Policy for full details. ## 9. Customer Responsibilities When using our website, you agree that you will: provide accurate and truthful information, not use the website for any illegal or unauthorized purpose, not disrupt the security or functionality of the website, and maintain the confidentiality of your account information (if any). ## 10. Intellectual Property All content on this website, including logos, images, text, and design, is the property of ePal Store and is protected under copyright laws. Copying, republishing, or using this content for commercial purposes without our written permission is prohibited. ## 11. Limitation of Liability ePal Store will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability, where applicable, will be limited to the value of the products purchased. ## 12. Privacy The protection of your personal information is extremely important to us. Details on how we collect, use, and protect your information are available in our Privacy Policy. ## 13. Changes to Terms We reserve the right to update or change these Terms of Service at any time. Any changes will take effect as soon as they are posted on the website. Your continued use of the website will be considered acceptance of the updated terms. ## 14. Governing Law These Terms of Service are governed by and construed in accordance with the laws of Pakistan. In the event of any dispute, the courts of Pakistan shall have jurisdiction. --- **Contact Us** If you have any questions about these Terms of Service, please contact us at **support@epalstore.store**. We’re always here to help.